Registered providers must notify CQC about listed events and incidents, and about changes to their registered details, including the statement of purpose and the registered manager.
The list below is CQC's notifications index (25 March 2026). The legal basis is the Care Quality Commission (Registration) Regulations 2009, Regulations 14 to 18 and 22A, listed on CQC's regulations page (7 July 2025).
Events and incidents
Death of a person using the service; serious injury; allegations of abuse (safeguarding); police involvement in an incident; unauthorised absence; outcome of a DoLS application.
Events that stop a service running safely and properly; absence of a registered individual for 28 days or more, and their return; death of a registered provider; a liquidator or trustee's plans; insolvency.
Changes to contact details, an individual's name, the provider's name and address, nominated individuals, officers and directors, the registered manager for an activity, the statement of purpose, and stopping regulated activities.
CQC's page also lists children in adult psychiatric units and deaths of detained mental health patients, which do not apply to home care.
Which policy each relies on
| Notification | Policy or template in the pack |
|---|---|
| Allegations of abuse | Safeguarding policy |
| Serious injury, death, police involvement | Reportable incidents policy; duty of candour policy |
| Events that stop the service running | Risk management policy; business continuity (your own plan) |
| Absence of the registered manager | Staffing structure; statement of purpose |
| Change of statement of purpose | Statement of purpose template, kept current |
| Change of registered manager | Registered manager application; statement of purpose part 4 |
The form
Regulation 22A of the 2009 Regulations sets the form of notifications. CQC's notifications page links each event to its own form and guidance. A reportable incidents policy should name who sends the notification, by when, and where the copy is filed. That is the "person responsible" CQC asks for on every document.
Who this is not for. Providers who need advice on a specific incident now: contact CQC directly. This guide lists the categories, not how to judge a case.
Questions
Do I have to tell CQC if my registered manager leaves?
Yes. A change to the registered manager for an activity is on CQC's list of changes to registered details that must be notified, and the statement of purpose must be updated.
Do I have to notify CQC of a safeguarding allegation?
Yes. "Allegations of abuse (safeguarding)" is on CQC's list of events and incidents to notify.
- CQC: notifications (page updated 25 March 2026)
- CQC: regulations for service providers and managers (page updated 7 July 2025)
- CQC: statement of purpose (page updated 25 March 2026)