Care Upkeep
Home › Terms

Terms and refunds

Draft. Not yet reviewed by a solicitor.

What you are buying

Editable policy and template documents (13 policies, 8 templates, 2 specialist policies) for home care and supported living agencies in England, and, on the upkeep plan, updates and a change log. The documents are guidance and starting points. They are not legal advice and are not approved or certified by CQC. You are responsible for adapting them to your service and for your own compliance.

Delivery

Pre-order: files are emailed within 14 days of payment. If we cannot deliver in 14 days, we will tell you and you can have a full refund.

Refunds

30 days from payment, no questions asked, by emailing hello@careupkeep.co.uk. Upkeep plans can be cancelled at any time from the Stripe customer portal; cancellation stops future payments.

Review status

Documents are drafted with AI tools and checked against CQC's published guidance. Unless the home page states a named reviewer, they have not been reviewed by a qualified care professional.

Free tools and data

The free tools and data pages map CQC's published guidance and open data. They do not tell you whether you are compliant. Figures are aggregates and name no provider. CQC data is reused under the Open Government Licence v3.0.

Who we are

Care Upkeep is a trading name of Luke Rallings. Correspondence address: 44F Friarn Street, Bridgwater, TA6 3LJ. Email: hello@careupkeep.co.uk. No VAT is charged.